隱私政策 (PRIVACY NOTICE)
This website isoperated by Synergy Technologies Asia Limited (collectively “Operator”)
This noticeexplains how JOYOUNG online store HK collects and uses personal information(also “PII”) of individuals who use JOYOUNG apps, connected devices, websites,in-person, over-the-phone, and other services provided by Operator(collectively “Services”). This Notice also details our practices related to sharing personalidentifiable information, the measures taken by Operator to safeguard your PII,and your individual rights to PII.
This Notice relatesto our collection and processing of personal information across PeoplesRepublic of China and Hong Kong, including on each area respective(“Websites”).
Why Do We CollectYour Personal Information?
Operator collectspersonal information from and about you when you use our Services. Thatinformation helps us provide you with the most useful information and shoppingexperience. We may use the information you share with us on our Websites orServices to tailor your experience (e.g. personalized product recommendations),to respond to your questions, to contact and communicate with you whennecessary, to fulfill your orders and process payments, to address any problemswith or improve the Services, or to protect the security or integrity of ourbusiness.
What Type ofInformation Do We Collect?
Website Visitors
Generally, you arenot required to provide us with any information to use our Websites orServices. However, you may need to provide certain personal information toobtain support, purchase products, submit comments, or access the Services(e.g. create an account, sign up for email newsletter, or use our mobileapplication). If you provide personal information to us in relation to theServices, we will process that information based on your consent. Unlessotherwise specified, we maintain your personal information as long as necessaryto fulfil any associated business purposes.
Online StorePurchases
We collect personalinformation when you order products using the Services, which includes e-mailaddress, name and surname, billing and shipping address, postal code, yourtelephone number, and payment information.
This information iscollected from you to fulfil your online order, validate the informationprovided, process your payment, and process any warranty claims that may ariseor assert any possible claims against you.
We retain personalinformation from online store purchases indefinitely, unless otherwise requiredby law, so we can provide exceptional consumer service.
Consumer Care
We may collectpersonal information when you contact our consumer care team. When you contactus, we may request your name, contact details, product information, andinformation related to your inquiry. We collect this information in order tooffer you support for our products and to fulfil our warranty obligations.
We retain thispersonal information for at least the duration of an ongoing consumer supportinquiry. In most cases, the maximum length of time we will retain informationrelated to consumer care is 7 years.
Sweepstakes,Giveaways, and Other Promotions
From time to time,we may conduct sweepstakes, giveaways, or other promotions (“Sweepstakes”).During such Sweepstakes, you may be asked for certain personal informationinclude your name and social media, and contact details. Providing thispersonal information for Sweepstakes is voluntary, but if you do not provideyour personal information, you may be unable to participate. We collect thisinformation in order to contact winning participants and verify eligibility. Insome cases, there may be an option to enroll in marketing communications whenproviding personal information for Sweepstakes.
Information relatedto your entry for a maximum of 5 years after the Sweepstakes period hasconcluded, unless otherwise required by law. Review the official rules for therelevant Sweepstakes for more details.
Do We Share YourPersonal Information?
We may sharepersonal information with third-parties, service providers, or processors,including hosting companies, payment processors, or analytics information companies.Information we share may include what you give to us and what we collect aboutyou as noted above and may include Personal Information. If we hire anythird-parties, service providers, or processors to perform services relating tothe Services, we require them to protect your personal information in at leastthe same way that we do.
Operator may alsodisclose personal information in response to a lawful request from a lawenforcement activity, to enforce its contracts or property rights, or when otherwiserequired by law.
Information wecollect may also be transferred in connection with the sale or merger of thecompany or any division or business line of the company to which theinformation relates.
Finally, we maycompile or share anonymized, aggregated, or de-identified information todevelop customer profiles, conduct similar analysis, or for marketing purposes.
Automated DecisionMaking or Profiling
Your personalinformation will not be used for automated decision-making, scoring, or profiling.
Transfers ofPersonal Information beyond Your Jurisdiction
Your personalinformation may be shared with any Operator entity globally. Operator has takenappropriate technical and organizational safeguards to protect your personaldata if we transfer your personal data to a recipient in a country outside ofyour country’s sovereign borders by implementing Standard Contractual Clausesand performing Transfer Impact Assessments between the relevant OperatorEntities. You can contact us using the information below if you need to consultour Standard Contractual Clauses.
How We Protect andSecure Your Personal Information?
We take ourresponsibility to protect your information seriously. Operator usescommercially reasonable means to protect the confidentiality and integrity ofpersonal information collected through our Services, including TLS/SSL fordata-in-transit. You can verify this by looking for the 'Lock' (🔒) icon in your browser’s address bar.
Your PrivacyChoices and Consent Preferences
JOYOUNG onlinestore HK strives to maintain transparent data privacy practices. Regardless ofwhere you live, we give you choices on how your personal information iscollected and used.
Cookies, Trackers,Web Beacons, and Similar Technologies
A cookie is a smallpiece of data (text file) that a website - when visited by a user - asks yourbrowser to store on your device in order to remember information about you,such as your language preference or login information. Those cookies are set byus and called first-party cookies. We also use third-party cookies - which arecookies from a domain different than the domain of the website you are visiting- for our advertising and marketing efforts.
You can configureyour browser to block some or all cookies used by this website. We respect DoNot Track and Global Privacy Control signals sent by your browser.
Unsubscribe fromMarketing Communications
You can opt-out ofOperator notifications at any time by clicking “unsubscribe” at the bottom ofeach message, by visiting “my profile” on the Services, or by contacting us asdescribed at the end of this document.
There arelimitations in what we can stop or eliminate. You cannot opt-out ofcommunications for things like account verification, purchase and billing,confirmations and reminders, changes and updates to features of the Services,or technical or security notices.
How can I exercisemy Individual Rights?
To exercise yourindividual rights (including access, deletion, appeal, opt-out, andportability), please email to us at info@joyoung.hk
You may only make averifiable consumer request one within a 12-month period. A verifiable consumerrequest must:
Provide sufficientinformation that allows us to reasonably verify you are the person about whomwe collected personal information or an authorized representative. For example:
If you provide anemail address for verification, we will send a verification email to the addressyou provided for confirmation;
If you provide onlya phone number for verification, we may call the number provided and ask you toconfirm additional data that we have on file for verification.
If you provide onlya mailing address, we may send you a letter at the address you providedproviding information on how to contact our response team for verification.
Describe yourrequest with sufficient detail that allows us to properly understand, evaluate,and respond to it.
We will respond toyour request within the legally required timeframe once we've validated yourrequest. If we require additional time, you will be notified of the reason andextension period.
We do not charge afee to process or respond to your verifiable consumer request unless it is excessive,repetitive, or manifestly unfounded. If we determine that the request warrantsa fee, we will tell you why we made that decision and provide you with a costestimate before completing your request.
Also, we will notdiscriminate against you for exercising your individual rights. Unlessotherwise permitted by regulation, we will not:
Deny you goods orservices;
Charge youdifferent prices or rates for goods or services, including through grantingdiscounts or other benefits, or imposing penalties;
Provide you adifferent level or quality of goods or services; or
Suggest that youmay receive a different price or rate for goods or services or a differentlevel or quality of goods or services.
Additionaldisclosures for Residents of People’s Republic of China (PRC) and Hong Kong
PersonalInformation Collection Statement
This information inthis section should be considered JOYOUNG online store HK’s PersonalInformation Collection Statement as required by the Hong Kong Personal Data(Privacy) Ordinance of 1995.
What personalinformation do we collect?
We collectinformation that identifies, relates to, describes, references, is capable ofbeing associated with, or could reasonably be linked, directly or indirectly,with a particular consumer or device (“personal information”).
In particular, wecollect the following categories of personal information: names; addresses;telephone numbers; email addresses; usernames; passwords; financial informationincluding but not limited to payment card numbers, tax information, taxidentification numbers (TINs); transaction histories; IP addresses; locationinformation; device information; and metadata.
Why do we collectpersonal information?
We may use ordisclose the personal information we collect for one or more of the followingbusiness purposes:
To fulfill or meetthe reason you provided the information. For example, if you share your nameand contact information to troubleshoot a product, we will use that personalinformation to respond to your inquiry. If you provide your personalinformation to purchase a product or service, we will use that information toprocess your payment and facilitate delivery. We may also save your informationto facilitate new product orders or process returns.
To provide,support, personalize, develop, and improve our website, products, and services.
To create,maintain, customize, and secure any of your accounts with us.
To process yourrequests, purchases, transactions, and payments and prevent transactionalfraud.
To provide you withsupport and to respond to your inquiries, including to investigate and addressyour concerns and monitor and improve our responses.
To personalize yourwebsite experience and to deliver content and product and service offeringsrelevant to your interests, including targeted offers and ads through ourwebsites, third-party sites, and via email or text message (with your consent,where required by law).
To help maintainthe safety, security, and integrity of our websites, products and services,databases and other technology assets, and business.
For testing,research, analysis, and product development, including to develop and improveour websites, products, and services.
To provide you withinformation, products or services that you request from us.
To provide you withemail alerts and other notices concerning our products or services, or eventsor news, that may be of interest to you.
To carry out ourobligations and enforce our rights arising from any contracts entered intobetween you and us, including for billing and collections.
As described to youwhen collecting your personal information.
To evaluate orconduct a merger, divestiture, restructuring, reorganization, dissolution, orother sale or transfer of some or all of our assets, whether as a going concernor as part of bankruptcy, liquidation, or similar proceeding, in which personalinformation held by us is among the assets transferred.
We will not collectadditional categories of personal information or use the personal informationwe collected for materially different, unrelated, or incompatible purposeswithout providing you notice.
How long do we keepyour personal information?
Generally, we onlyretain personal information as long as necessary to fulfill any associatedbusiness purposes. There may be exceptions when we are required to keep yourpersonal information longer due to applicable legal or regulatory requirements.For specifics on how long we retain your personal information, review the abovesection titled “What type of information do we collect?”
Do we transfer dataoutside of the PRC?
We may transferyour personal information to other entities in the Joyoung group of companies,including Joyoung Shandong Jiuchuang Household Appliances Co.,Ltd located in PRC.Personal information will be transferred to Joyoung only when strictlynecessary for any business purpose identified above. If personal information issent to Joyoung, it will be secured using SSL/TLS encryption in transit. Insuch circumstances, we will obtain your affirmative separate consent prior tothe transfer. You can use the contact information below for any questions.
Do we collectsensitive personal information?
No. JOYOUNG onlinestore HK does not collect sensitive personal information or information aboutminors.
Changes, Modifications,and Updates to this Notice
JOYOUNG onlinestore HK reserves the right to update this Notice. We will not limit yourrights under this Notice without your consent. If we do update this Notice, wewill publish the updated version here. Reference the ‘last updated’ date aboveto ensure you are reviewing the current version of this Notice. We encourageyou to regularly review this Notice.
